Refund & Return Policy
At Sattvique Naturals, your satisfaction matters to us. We take great care in crafting and packing our products. However, if you face any issue with your order, this policy explains how returns and refunds are handled.
1️⃣ Returns Policy
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, unopened, and in original packaging
To request a return, please contact our support team with:
Order ID
Product images/videos clearly showing the issue
2️⃣ Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
Opened or used soaps
Products damaged due to improper handling after delivery
Orders placed during sale or promotional offers (unless damaged)
3️⃣ Replacement Process
Approved replacement requests will be processed within 5–6 business days
Replacement products will be dispatched after verification
No additional shipping charges will apply for approved replacements
4️⃣ Refund Policy
Refunds are applicable only when:
Replacement is not possible
The product is unavailable after return approval
Refund Timeline:
Refunds will be initiated within 6–7 business days after approval
The amount will be credited to the original payment method
Processing time may vary depending on your bank or payment provider
5️⃣ Shipping Charges
Shipping charges are non-refundable, unless the return is due to our error
Return shipping costs, if applicable, will be communicated during approval
6️⃣ Important Notes
All decisions regarding returns and refunds are at the discretion of Sattvique Naturals
We reserve the right to update this policy at any time without prior notice